Thank you for shopping Bashiti Stores.com . We take pride in offering quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we're here to help. Please review our Refund Policy carefully for information on the refund process.

1. Eligibility for Refunds

  • To be eligible for a refund, you must meet the following criteria:
  • You have purchased the product directly from our website Bashitistores.com
  • The product is unused, in its original condition, and in the original packaging.
  • The product is not in the list of non-refundable items (specified in section 2 below).
  • You request a refund within the eligible timeframe (specified in section 3 below).

2. Non-Refundable Items

The following items are non-refundable and not eligible for a refund:

  • Gift cards or vouchers.
  • Consumable items that have been opened or used (e.g., adhesives, paints, lubricants).
  • Personal protective equipment (PPE) and safety items (e.g., gloves, masks, goggles).
  • Clearance or sale items with a marked "final sale" designation.

3. Refund Timeframe

  • You may request a refund within 3 calendar days from the date of product delivery. If 3 days have passed since your purchase, we, unfortunately, cannot offer you a refund.

4. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our customer support team at +962 79 5756898 , bashiti@bashitistores.com , and provide the following information:
  • Your order number.
  • The name and description of the product you wish to return.
  • The reason for the refund request.

5. Refund Process

Once we receive your refund request and verify that it meets the eligibility criteria, we will initiate the refund process. The following are the refund methods that may be applied, depending on your original payment method:

  • Credit Card or Debit Card Payments: The refund amount will be credited back to the original payment method used for the purchase. Please allow 14 business days for the refund to appear in your account, as processing times may vary based on your card issuer's policies.
  • PayPal or Other Digital Wallet Payments: The refund amount will be credited back to your PayPal account or the original payment method used for the purchase.

6. Return Shipping

  • If the return is due to a product defect or an error on our part, we will provide a prepaid shipping label for the return. Please contact our customer support team to arrange for the return shipping.
  • If the return is not due to a defect or an error on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the product reaches us safely.

7. Product Inspection

  • Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1. If the product does not meet the criteria, we reserve the right to deny the refund and return the product to you.

8. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact our customer support team immediately with details and photographic evidence. We will arrange for a replacement or refund, depending on your preference and product availability.

9. Changes to the Refund Policy

  • We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. By continuing to use our website and make purchases, you agree to be bound by the most recent version of this Refund Policy.

For any questions or clarifications regarding our Refund Policy, please contact our customer support team at +962795756898 , bashiti@bashitistores.com

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